Product Manager for fintech software development teams across Australia and Manilla, focused on improving the experience of existing products and building new innovative products. Activities Include:

• Define eCommerce integration strategy for our payment solutions by analysing the customer need, market research and data analysis
• Define product specification for new financial products to go into development
• Determine the entry price point with finance based on market research data, reviewing production and sales costs and anticipating volume
• Formulate the go to market strategy with marketing
• Project Manage the development of new products across developers, operations and sales and
• Ensure legal compliance and regulations are met for new products
• Continuously enhance current products, throughout product lifecycle to remain on the bleeding edge of financial regulation
• Drive innovation across the business through new product adoption
• Manage third-party relationships with integrators, resellers and technology customers
• Communicate product strategy with the C suite and other stakeholders

pantheratech.com.au

I oversaw all business activities as the founder and CEO including:

Digital Transformation Manager – Defined strategies for clients to migrate their organisation to digital

• Compiled digital product development roadmaps and go-to-market strategies for my clients.
• Digital Strategy Implementation – Implement the defined strategy for the business, develop partner relationships within the digital industry, and collaborate with clients and suppliers to deliver on my client’s overall objectives.
• Technical Management – Review and select cloud solutions that are the best fit and brief in product business requirements specification for development. Ensure all development test cases are executed and signed off.
• Change Management – Ensuring my client’s business processes were clearly defined and the skills of the team are inline to support the digital product set.

Project/Program Management – Managing client expectations as to project deliverables and timelines. Managing deployment and handover to support

• Stakeholder Management – Ensured my clients understood the different technical aspects of the projects and the impact of the decisions I was recommending they take.
• Marketing – Defined and implemented digital marketing strategies for clients.
• Agile DevOps – Running Stand-up’s/SCRUMs, define User Stories, Sprint Planning and Retrospectives.

Product Management – Defined new product development strategies for multiple client projects

• Compiled digital product development roadmaps and go-to-market strategies for my clients.
• Customer Experience – Approved digital user experience for web and mobile. Use the analytics from A/B split testing to consistently improve the experience and optimise click-through path.
• Research – Identified the target market for products offered for sale and defined their persona, used competitor analysis to size the population of the market.
• Data Analytics – Analysed client data and analytics to test and iterate the implementation of different approaches to conversion until the desired user adoption and channel engagement is reached.
• Conversion Optimisation – Consistently increased conversions on client sites and optimised sales turnover.

Other Business Activities:

• Sales – Managed pipeline and converted all sales for the business.
• People Management – Manage the day-to-day deliverables and mentor my team in their digital careers.
• Legal – Managed client and supplier contracts and any legal issues.

Product Manager: Consumer Division – 6-month contract

• Compiled digital product strategy to repackage and monetise products online.
• Conceptualised and build consumer brand.
• Analysed the target market and digital marketing effort towards identified segment.
• Defined high-level product development roadmap and go to market strategy.
• Defined digital user experience for web and mobile.
• Documented product business requirements specification for technical development.

Project Manager: Proof of Concept Projects

• Managed client expectations as to project deliverables, timelines and status.
• Managed the installation of onsite application deployment and production testing.
• Co-ordinated onsite focus group testing to generate required data to sign off on POC.
• Conducted quality reviews for project deliverables and obtaining client sign off.

Product Manager: Vodacom Online Programme

• Compiled a digital strategy for the current and future growth of online products and services.
• Compiled e-commerce, e-care and m-commerce proposition plans.
• Developed and launch new products aligning to the digital strategic roadmap.
• Analysed the target market and digital marketing effort towards identified segment.
• Introduced new distribution channels for Vodacom’s digital and physical goods and services.
• Launched new products and services to the customer base.
• Consolidated products and services to generate efficiencies and avoid duplications.
• Prepared product management reports analysing the product performance.
• Managed a team of product specialists and contract outputs with relevant team members to ensure the objectives are met.

Other activities:

• Monitored outputs of staff to ensure that targets are achieved.
• Compiled penetration plans for a specific product set.

Program Manager: Responsible for the successful running of operational projects within the European EBC

• Project managed the build of a European DMS content library.
• Defined and documenting the content control and classification process for content upload into the DMS library.
• Project Managed the EBC DMS infrastructure upgrade and expansion to align with Cisco global corporate messaging and DMS BU requirements.
• Enhanced the EBC DMS platform to showcase supported Cisco ecosystem partners products and services.

Program Manager: Responsible for the successful implementation of the Global VPN Business Case

• Managed the Program while adhering to Prince 2 Project Management methodology.
• Performed due diligence on a live customer and managing the redesign as a Proof of Concept for the adoption of the business case.
• Defined and documented the process interlock between the DD and IS organisations for the end to end business value chain.

Other activities:

• Compiled an Operations Manual of the Global VPN Provisioning Process and the IS/DD Value Proposition.
• Conducted regular quality reviews for the major products of the program identified in the product-based planning stage.

Business Analyst: Responsible for a new CRM system for Operations (Siebel 7.8.)

• Performed the requirements gathering and documented the BRS/BRD.
• Documented the UML diagrams and functional specifications for the order management module.
• Tested and signed off on UAT for operations.
• Assisted with the rollout and continuous functionality improvement of the CRM.
• Documented the organisations release management policy and obtaining an ITIL rating of 4 in the independent ITIL audit.

Installations Project Team Leader (September 2006 – January 2007): Supervisor for a team of 18 people.

• • Managed workload between the team members and running daily reports for KPI management.
  • Was the first point of escalation for operational or client issues.
  • Sat in on all HR issues with the team members.
  • Continued to Project Manage my existing client base including the duties below.

Installations Project Manager (June 2006 – Aug 2006): Project managing a client’s rollout.

• • Liaised with third party suppliers and providing regular status updates to the client as per the project communication plan.
  • Ensured all updates to the CMDB for each product occur in alignment with the organisation’s release and change management policy.
  • Conducted quality reviews for project deliverables and obtaining client sign off.
  • Assisted with troubleshooting errors and updating the lessons learnt knowledge base for future installations.